Terms and Conditions
Relocation is our specialty! Our full service movers are completely devoted to ensuring that every
relocation we handle is a stress-free and memorable experience.
The following terms and conditions exemplify how Los Angeles Transfer and Storage operates when it comes to moving and storage services that we offer to customers. We kindly ask that you read carefully through the following terms of using our services before scheduling our services:
All online estimates are approximate, and not guaranteed. We base them on our aggregate experience serving the similar residencies. Every move is unique in nature, and therefore we do not provide flat-rate estimates. We do provide all-inclusive flat-rates estimates only upon visual inspection of your household.
Determined based on the details provided by you during the online or telephone quote intake. Factors such as the presence of stairs or elevators, distance from the residence to the truck parking area, transportation time, etc. affect the service time.
Our team of movers Los Angeles has set minimums that must be met for service to begin. Most of the sub-peak days require 3 hours minimum in order to be scheduled. Saturdays and jobs in certain cities and peak-days require 4 hours minimum. Ask our booking agent what we date we can offer you in order to qualify for 3 hours minimum.
Please see our revised cancellation policy for more detailed information on this subject.
DOUBLE DRIVING TIME
Moving companies charge double drive time (DDT) between the loading and unloading points to avoid confusion that may arise from charging drive time to and from the company’s office. The CPUC (California Public Utilities Commission) has made DDT the standard way of charging for local moves. This charge covers the cost of movers traveling to the location of pick-up and back to the office from the drop-off location.
For further details, you may find helpful to read the Maximum Rate Tariff document (Item 36, p. 9), which provides guidelines for licensed moving companies in the State of California. It is available at the California Public Utilities Commission website for free.
Our movers will pack all items that are not being packed by the owner if desired. Plastic wrap and tape are always free, but materials such as boxes, packing paper, and bubble wrap are optional to purchase.
ASSEMBLY & DISASSEMBLY
We will assemble and disassemble furniture such as tables and beds as needed. Each of our vehicles carries tools and drills necessary for such tasks.
Los Angeles Transfer and Storage will protect all furniture as needed. Up to 40-60 Moving pads/blankets, packing tape, and plastic wrap are provided for free with each move.
TOLLS & STREET METERS
Unless flat-rate estimates are provided, local tolls and street parking meters are to be paid by the customer.
Parking to be arranged by the customer. Tickets accrued due to the absence of parking permits and lack of adequate parking are to be paid by the customer.
Basic Coverage of 60 cents per pound per article is included in each local move as defined by requirements of the California Public Utilities Commission. Should you purchase this separate coverage, all claims will be handled by the Moving Insurance chosen by you. We do not endorse any particular insurance company.
HIGH-VALUE ITEMS AND PERISHABLES
We would like you to identify all items that have values higher than $100 per pound. These items will be identified on our inventory list. Items that traditionally fit this definition include antiques, electronics, and collectible items or souvenirs. We are not responsible for perishables or items such as laptops, cell phones, iPads, iPods, jewelry, stamps, letters, medications, semi-precious and precious stones, collectibles, and anything of similar nature, and urge you to arrange the transportation of these items on your own.
WATER LINES & GAS LINES
Los Angeles Transfer and Storage is not an appliance company. We do not provide or carry liability coverage for the re-connection of water and gas lines, pipes, and faucets. In the event when customers insist on the re-connection of such lines, it is customers’ responsibility to ensure that lines of washers, dryers, refrigerators, and faucets are connected properly to avoid accidents.
PARTICLE BOARD FURNITURE
Our movers will maximize the protection of your furniture during the moving process. However, we cannot be held responsible for any damage done to press-board or compressed particle furniture, because the furniture of that type was not built to stand up to vibration and pressure that occurs during the move. Items that are notorious for damage when transported as a whole (assembled) unit include particle-board furniture manufactured by Ikea. Additionally, bulky bed frames, TV/entertainment centers, and kitchen cabinets are prone to damage, unless taken apart. The only safe method of transportation of such furniture is to dis-assemble it to individual pieces.
WALLS & HARDWOOD FLOORS
Our moving company Los Angeles will move heavy and bulky items such as Gun Safes, Appliances, Refrigerators and pianos, as long as it can be performed safely. Additionally, we are frequently asked to move oversized furniture in narrow and tight hallways. Unfortunately, damage may result in floor and wall surfaces. If you wish to take this risk Los Angeles Transfer and Storage will not be responsible for the damage.
Los Angeles Transfer and Storage is experienced in relocating pianos and organs, appliances, grandfather clocks, etc. However, no liability shall be provided for the mechanical or electrical derangement of pianos, radios, phonographs, clocks, refrigerators, television sets, automatic washers, or other instruments or appliances unless evidenced by external damage to such equipment.
Applicable charges are for: packing materials (except for tape and plastic wrap), heavy and bulky items, pianos, gun safes, overnight and in-transit storage, double the driving time, and tolls
Any moving equipment retained by the customer, such as moving blankets, moving dollies, wardrobe boxes, etc. is subject to security deposit equal to the full price of the item as listed on the moving agreement. The first 14 days of rental are free of charge. The following 30 days are subject to the charge equaling 50% of the security deposit, and anything thereafter (45 days) is subject to the full retention of security deposit. It is the customer’s responsibility to arrange delivery of equipment to our warehouse unless you are re-ordering us for the subsequent move.
Payment is due in full upon completion of the move. Our movers accept cash or credit/debit cards. Our hourly rate continues until we are paid in full, so being ready will save you money. The client or a significant other must be present during the move and final inspection. The primary cardholder must be present to sign the receipt on the credit card slip.
Los Angeles Transfer and Storage is dedicated to the safety of our employees. A crew leader for each individual move will determine the safety of each procedure. We are frequently asked to perform tasks that might seem physically impossible to do and often are not safe. In this situation, we reserve a right to refuse to perform such services due to safety concerns. Los Angeles Transfer and Storage will not assume liability for damages related to unusual moving procedures, including but not limited to, rotating items on the ends other than the supporting legs, overcrowded areas, complex staircases, sharp edges in hallways and doorways, hoisting and lowering items from the balconies, and weather-related damage.
For your convenience and any issues that you might come across during the moving process, we offer you our easy-to-use electronic claims form. Feel free to fill it out and forward it to us, and one of our company representatives will get back to you within 72 hours.
RUSHING & HOVERING
If Los Angeles Transfer and Storage crews are pressured to rush, work will cease until such pressure is eliminated. Although FTM’s crews work as hard and efficiently as possible, the safety of your belongings and our employees is paramount.
Tipping is not required but highly appreciated. It is customary to tip movers, upon satisfaction with the service. The tipping amount may vary based on the size, type and move destination.
If you have any questions or suggestions about our Terms and Conditions, do not hesitate to contact us.